情景对话
Lele:Would your company care at all about service after sales?
Biddy:What? We're doing a one-shot deal?
Lele:Some businessmen spare no efforts in selling the products; but once the deal is done, it's none of their business whether the product quality goes a long way or not.
Biddy:What a shame on the trade of business!How could they expect their customers to vote for them again when buyers are totally ignored?
Lele:They are taking a hit-and-run policy.
Biddy:It isn't hit and run; it's do and done.
Biddy: What can I do for you, sir?
Customer:I bought the silk scarf from your shop days ago, but I don't think I can find the receipt any more.
Biddy: Don't worry, sir. Let me see. I'm definitely sure it's our product. Now would you exchange it for a larger size, or you hope to be reimbursed?
Customer: Now can I have two larger size scarfs,please? Of course,I need to pay the extra.
Biddy: Why not, sir!
乐乐:你们公司关注售后服务吗?
比迪:什么?难道我们做的是一锤子买卖吗?
乐乐:一些商人不遗余力地出售商品.但商品一经售出，质量如何便与他们无关。
比迪:简直是侮辱了商业这个行当!把客户置之不理.怎么能指望客人再次购买商品呢?
乐乐:他们就是打完就跑的战略。
比迪:不是打了就跑，是一打就倒。
比迪:需要帮忙吗.先生?
顾客:我前几天在您商店买的这条头巾.可是收据找不到了。
比迪:别着急.先生。我看一下.我确定这是我们的产品。您是想换条大的.还是要退货呢?
顾客:我能来两条大号的吗?当然.我要再付一条的钱。
比迪:当然啦.先生!
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情景用语
售后服务
service after sales
希望退货
hope to be reimbursed
不遗余力地卖东西
spare no efforts in selling the products
打了就跑政策
hit-and-run policy
扩展表达
顾客投诉:customer's complaint
耐心倾听:lend an ear to, listen attentively to
质量缺陷:quality defect
退货:return of goods, cancel the order
换货:exchange goods
款式:model, style, design
条纹:stripe
肤色:complexion, color of skin